Caching proxies were the elementary well-wishing of factor server. Most ISPs and large businesses accept a caching proxy. Caching proxies watch over village copies of many times requested resources, allowing large organizations to significantly restrict their upstream bandwidth use and cost, while significantly increasing performance. For instance there are pages dedicated to proxy server, VPN and UC eLinks issues.Ī caching representative server accelerates utility requests at hand retrieving please saved from a earlier apply for made by means of the uniform patient or unvarying other clients. These pages outline information we need to collect from users reporting problems along with sample questions and links to other important information sources. Richard Davidon Farb Nishijima Riggio Stancliffe Takara the right side menu of this page you will see links to pages dedicated to specific e-resource issues. We need your help! Dirty data generates many of our trouble reports, consuming a lot of valuable time.
Proactively maintaining complete and accurate records and keeping our databases in sync is a challenging task. We have multiple databases containing records for the same collection of resources. DCS will troubleshoot the issue and respond to your post.Īlways let us know whenever one of our records contains errors or doesn’t agree with the access we actually find online. Email Richard Davidon for the blog’s username and password. Be sure to include the resource’s metadata. If you cannot get to the resource in question from your workstation post a trouble report on this blog. Knowing exactly where the offending link resides gives us a troubleshooting head start. Sometimes users find outdated data on library web pages we seldom visit. Sometimes clearing one’s cache and reloading a page resolves an issue. This can cause transient interruptions in service. Like all computers servers occasionally fail.
Most users are looking for specific information and appreciate getting it in any format available. Check our catalog to see if our record really indicates access to the content in question and whether the print equivalent is available. So a big part of the e-resource troubleshooting “reference interview” is aimed at determining which of these situations one is dealing with.Īsk specifically about the user’s experience how they searched, what they saw and whether they’re on campus or using the proxy server. Or our vendor has problems or has cut us off for some reason.
Our records contain errors including misrepresenting our holdings.
#Uc elinks on my cojputer ucla software
Browser settings and plug-ins, firewalls, ISPs and associated software like Acrobat Reader can all cause problems.īut often our users have their equipment in good order but its our service that is bad. We do have functioning access to the resource in question both from the campus and via the proxy server but the user has difficulties with her workstation. Reference staff who receive reports of problems with e-resources can gather important information from our users and do some initial investigating that will facilitate resolving the issue and provide needed support.
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